How it works?

Elevate your customer experience with IIMMPACT's intelligent support solutions. We empower you to handle all customer support inquiries on your app through an efficient combination of cutting-edge AI and skilled human support, particularly for dispute resolution and refund request. By leveraging our API, you can integrate this powerful support system directly into your application. Our AI-driven approach ensures that a majority of customer tickets are resolved in less than 10 minutes, significantly boosting customer satisfaction.

We strongly believe that exceptional customer support is a cornerstone of high customer retention. Industry research underscores this:

• Increasing customer retention by as little as 5% can boost profits by 25% to 95%.

• Approximately 73% of customers report that a brand's customer service quality significantly influences their decision to remain loyal.

• A staggering 89% of customers are more likely to make another purchase after a positive customer service experience.

• Furthermore, resolving issues at the first point of contact can prevent up to 67% of customer churn.

By leveraging on this API, you not only significantly reduce your direct customer service operational demands and achieve considerable cost savings, but also foster loyalty and drive growth.

Our AI-Powered Support Process

Here’s a concise overview of how IIMMPACT's AI Customer Support operates:

1. Issue Initiation (via API): End-consumers report issues or request refunds through your app (e.g., via a "Report Issue" or “Refund” button). This action triggers an API call to IIMMPACT, submitting the necessary query details.

2. Automated Logging & Notifications: Our system immediately logs the case and sends an automated email acknowledgement to your end-consumer. Your designated team members and other specified contacts are cc'ed for full transparency.

3. AI-Driven Analysis & Resolution: Our AI engine analyzes the case using Natural Language Processing (NLP) and machine learning. Most common inquiries and straightforward disputes are resolved automatically, often in under 10 minutes.

4. Human Escalation for Complex Cases: Issues requiring human judgment or deeper investigation (like complex disputes or direct biller interactions) are seamlessly escalated to our experienced human support specialists for resolution.

Illustrative Example: AI Bot - Biller Interaction (Actual Recording)

This condensed recording illustrates AI interaction with a biller's human agent.

Scenario: IIMMPACT's AI Bot (Tommy) calls a utility biller. The biller's agent (Adeline) answers.

Actual Recording: Click here

Illustrative Example: Payment Dispute

Illustrative Example: Request Refund